Your privacy matters to us. This Policy explains exactly what personal data bus4d collects, how it is used, who it may be shared with, and the rights available to you as a player.
bus4d is committed to protecting the privacy of all players on its platform. By registering an Account or using any part of the bus4d platform, you acknowledge having read and accepted this Privacy Policy. This Policy applies to all data processing activities carried out in connection with the bus4d service, including the website at https://bus4d.onl and any associated interfaces or communications.
bus4d operates an internationally accessible online betting and casino platform, with a primary focus on serving players in Indonesia. In the course of providing that service, bus4d collects and processes personal data about the individuals who register and use the platform. This Privacy Policy describes the categories of personal data collected, the purposes for which they are processed, the legal bases relied upon, the parties with whom data may be shared, and the rights that individuals have in relation to their personal data.
This Policy should be read alongside the bus4d Terms & Conditions, which govern the broader contractual relationship between bus4d and each player. Where a specific term of the Terms & Conditions addresses a data-related matter, this Policy provides the fuller privacy context.
bus4d takes its data protection obligations seriously. The platform applies industry-standard technical and organisational security measures to all data it holds and processes, and it does not engage in the commercial sale of personal data to third parties.
The following terms are used throughout this Privacy Policy with the meanings set out below.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, contact details, financial information, device identifiers, and behavioural data. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion. |
| "Controller" | bus4d — the entity that determines the purposes and means of processing Personal Data collected through the platform. |
| "Player" / "You" | Any individual who registers an Account on or otherwise uses the bus4d platform. |
| "Platform" | The bus4d website at https://bus4d.onl and all associated services, interfaces, and communications. |
| "KYC" | Know Your Customer — the identity verification process required before withdrawal transactions are processed. |
| "Third-Party Processor" | A regulated service provider that processes Personal Data on behalf of bus4d under a data processing agreement. |
| "Cookies" | Small text files placed on a player's device to enable session management, analytics, and personalisation. |
bus4d collects Personal Data across several categories depending on the nature of your interaction with the platform.
3.1 Registration Data. When you create an Account, bus4d collects your full legal name, date of birth, email address, mobile telephone number, and residential address. This information is used to set up your Account, verify your eligibility to play (21+ and Indonesian residency), and fulfil KYC requirements.
3.2 Identity Verification (KYC) Data. To process withdrawals, bus4d requires a copy of your Indonesian national identity card (KTP) or equivalent government-issued identity document, a verification selfie, and confirmation of your registered payment method (for example, a screenshot of your BCA, BRI, BNI, Mandiri, CIMB Niaga, or Bank Permata mobile banking account showing your account name and number, or confirmation from your OVO, DANA, GoPay, ShopeePay, or LinkAja account).
3.3 Financial Transaction Data. bus4d records details of all deposits and withdrawals including transaction timestamps, amounts in IDR, payment method references, and processing outcomes. This data is essential for account management, dispute resolution, and anti-money-laundering compliance.
3.4 Gameplay Data. bus4d records your wagering history, game session data, bet amounts, outcomes, bonus activations, and responsible gaming tool usage. This data is used for account management, game integrity verification, dispute resolution, and responsible gaming monitoring.
3.5 Technical and Device Data. When you access the platform, bus4d automatically collects your IP address, device type and operating system, browser type and version, session identifiers, and access timestamps. This data is used for security monitoring, fraud detection, and platform performance analysis.
3.6 Support and Communication Data. When you contact bus4d via live chat or email, the content of those communications — including any attachments — is collected and stored to facilitate your query and to maintain a record of interactions for quality and compliance purposes.
3.7 Marketing Preference Data. If you opt in to promotional communications, bus4d records your marketing preferences and tracks your engagement with promotional messages (open rates, click-throughs) to improve the relevance of future communications.
bus4d collects Personal Data through the following channels:
bus4d processes Personal Data for the following purposes, each supported by a corresponding legal basis.
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract — necessary to provide the service you have registered for. |
| KYC and age verification | Legal obligation and legitimate interest — required to verify eligibility and comply with anti-money-laundering obligations. |
| Processing deposits and withdrawals | Performance of contract — essential to fulfil payment transactions within your Account. |
| Fraud prevention and security | Legitimate interest — to protect the integrity of the platform and safeguard player accounts from unauthorised access. |
| Responsible gaming monitoring | Legal obligation and legitimate interest — to identify and respond to indicators of problem gambling behaviour. |
| Customer support | Performance of contract and legitimate interest — to resolve queries and maintain service quality records. |
| Platform analytics and improvement | Legitimate interest — to understand how the platform is used and improve performance, stability, and user experience. |
| Promotional communications | Consent — only where you have opted in to receive marketing messages. You may withdraw consent at any time. |
| Legal compliance and dispute resolution | Legal obligation — to meet applicable regulatory requirements and to defend or pursue legal claims. |
bus4d does not use your Personal Data to make fully automated decisions that produce legal or similarly significant effects without human oversight. Automated risk-scoring tools assist our compliance team but do not replace human review for account suspension or withdrawal refusal decisions.
6.1 Principle. bus4d does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. Data is shared only where necessary to deliver the service, comply with legal obligations, or protect the integrity of the platform.
6.2 Third-Party Processors. bus4d engages the following categories of Third-Party Processors, each operating under a written data processing agreement that restricts their use of data to the specific purpose for which it is shared:
6.3 Legal Disclosure. bus4d may disclose Personal Data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a court order, or regulatory directive. bus4d will notify affected players of such disclosures to the extent permitted by law.
6.4 Business Transfers. In the event of a merger, acquisition, or sale of substantially all of bus4d's assets, player Personal Data may be transferred to the acquiring entity. Players will be notified of any such transfer and the privacy terms applicable to their data following the transaction.
7.1 Active Accounts. bus4d retains Personal Data for as long as your Account remains active and for such period thereafter as is necessary to fulfil the purposes described in this Policy, meet legal obligations, resolve disputes, and enforce agreements.
7.2 Closed Accounts. Following Account closure — whether initiated by you or by bus4d — transaction records, KYC documents, and account history are retained for a minimum of five years. This retention period reflects standard financial services compliance obligations relating to anti-money-laundering record-keeping.
7.3 Marketing Data. If you withdraw consent to marketing communications, bus4d will cease sending promotional messages promptly and will remove your contact details from active marketing lists. A suppression record may be retained indefinitely to prevent re-addition to marketing lists in error.
7.4 Support Records. Records of customer support interactions are retained for three years from the date of the interaction, after which they are deleted unless they form part of an ongoing dispute or compliance review.
7.5 Technical Logs. Server and access logs are retained for up to 12 months and then deleted or anonymised. Anonymised, aggregated analytics data may be retained indefinitely as it no longer constitutes Personal Data.
Permanently self-excluded players are subject to a permanent suppression record that prevents re-registration on the Platform. This record is retained indefinitely and is not subject to deletion requests, as its purpose is to protect the player's own responsible gaming interests.
8.1 Technical Controls. bus4d employs industry-standard technical security measures to protect Personal Data held on the platform. These include TLS/SSL encryption for all data transmitted between your browser and the platform, encryption of sensitive data fields at rest, access controls restricting internal staff access to Personal Data on a need-to-know basis, and regular penetration testing of platform infrastructure.
8.2 Organisational Controls. All staff members with access to player Personal Data are subject to confidentiality obligations and receive regular data protection training. Access credentials are managed under a privileged access management policy.
8.3 Payment Security. Financial transaction data is processed through PCI-DSS compliant payment channels. bus4d does not store full card numbers or CVV data on its own servers. Indonesian bank transfers and e-wallet transactions are processed via the secure APIs of the respective providers.
8.4 Incident Response. In the event of a confirmed personal data breach that poses a risk to the rights and freedoms of affected players, bus4d will notify those players without undue delay and will take immediate remedial action to contain and investigate the breach.
8.5 Player Responsibilities. The security of your Account is a shared responsibility. You must keep your login credentials confidential and must not share your password with any third party. bus4d will never ask for your password via email, live chat, or any other channel. If you suspect unauthorised access to your Account, contact the bus4d support team immediately.
9.1 What Are Cookies. Cookies are small text files placed on your device when you visit the bus4d platform. They enable the platform to recognise your device across pages within a single session and — for persistent cookies — across multiple sessions.
9.2 Categories of Cookies Used.
| Category | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login state, security tokens. Cannot be disabled without preventing platform use. | Session |
| Functional | Remembering your language preference, display settings, and last-viewed game category. | Up to 12 months |
| Analytics | Aggregated, anonymised data on page views, navigation paths, and feature usage to improve the platform. | Up to 24 months |
| Marketing / Tracking | Used only where you have consented. Tracks promotional link referrals and campaign performance. | Up to 30 days |
9.3 Managing Cookies. You can control cookie settings through your browser preferences. Disabling strictly necessary cookies will prevent you from using the platform. Disabling analytics or marketing cookies will not affect your ability to log in or play but may reduce the personalisation of your experience.
As a player whose Personal Data is processed by bus4d, you have the following rights. To exercise any of these rights, submit a written request to the bus4d support team at the contact details in Section 14. bus4d will respond within 30 days of receiving a valid request.
Request a copy of the Personal Data bus4d holds about you and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held on your Account.
Request deletion of your Personal Data where it is no longer needed, subject to overriding legal retention obligations.
Request that bus4d limits processing of your Personal Data while a dispute or correction request is pending.
Request your Personal Data in a structured, commonly used, machine-readable format for transfer to another service.
Object to processing based on legitimate interest, including direct marketing. Marketing opt-outs are actioned immediately.
Certain rights are subject to limitations under applicable law. For example, the right to erasure does not apply to data bus4d is legally required to retain for anti-money-laundering compliance. bus4d will explain any applicable limitations when responding to your request.
11.1 Strict 21+ Policy. The bus4d platform is strictly for adults aged 21 and over. bus4d does not knowingly collect Personal Data from any person under the age of 21. Age verification is a mandatory part of the Account registration and KYC process.
11.2 Discovery of Under-Age Data. If bus4d discovers or is notified that it has inadvertently collected Personal Data from a person under 21 years of age, it will suspend the associated Account immediately, delete the Personal Data as promptly as practicable, and return any deposited funds to the originating payment method after completing any legally required reporting obligations.
11.3 Parental Guidance. If you are a parent or guardian and believe that a minor in your care has registered on the bus4d platform, contact the support team immediately at the details provided in Section 14. bus4d will investigate and act on confirmed reports as a matter of priority.
12.1 Cross-Border Processing. bus4d operates as an internationally hosted platform. Personal Data collected from players in Indonesia may be transferred to and processed on servers or by Third-Party Processors located outside Indonesia. Such transfers occur where necessary to deliver the service — for example, when game content is streamed from servers operated by studios such as Evolution Gaming or Pragmatic Play in their respective jurisdictions.
12.2 Safeguards. Where Personal Data is transferred internationally, bus4d ensures that appropriate safeguards are in place, including data processing agreements with the receiving party that impose equivalent data protection obligations to those described in this Policy.
12.3 Your Acknowledgment. By using the bus4d platform and providing your Personal Data, you acknowledge that your data may be transferred, stored, and processed in countries outside Indonesia. bus4d will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy regardless of where it is processed.
13.1 Right to Update. bus4d may revise this Privacy Policy from time to time to reflect changes in the platform, applicable law, or business practice. The revised Policy will be published on this page with an updated "Last updated" date.
13.2 Notification of Material Changes. For material changes — such as a significant new category of data collection or a new category of third-party sharing — bus4d will endeavour to notify registered players via their Account email address before the change takes effect, giving at least 14 days' notice where practically possible.
13.3 Continued Use. Your continued use of the bus4d platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should stop using the platform and request Account closure in accordance with the Terms & Conditions.
For all privacy-related enquiries, including requests to exercise your data rights, please contact the bus4d data protection team through the following channels. All written requests will be acknowledged within 3 business days and responded to in full within 30 days.
When submitting a data rights request, please include your registered Account email address and a description of the right you wish to exercise. bus4d may request additional verification information to confirm your identity before processing a sensitive data request.
For questions about how your financial data is handled in relation to deposits and withdrawals, or about KYC verification, the bus4d FAQ page covers these topics in plain English and is usually the quickest route to an answer.
Our Commitments to You
Six foundational commitments that define how bus4d approaches the privacy and security of every player's personal data.
All data transmitted between your device and the bus4d platform is protected by TLS/SSL encryption. Your login credentials, payment details, and personal information travel over an encrypted connection at all times.
bus4d does not sell, rent, or trade your personal data to any third party for their own commercial use. Data sharing is limited to regulated service providers operating under strict data processing agreements.
KYC verification confirms the identity and age of every player before withdrawals are processed. Any account found to belong to a person under 21 is suspended immediately and the associated data is deleted.
Promotional emails and in-platform notifications are opt-in only. You can withdraw consent at any time through your Account settings or by contacting support, and your preference will be actioned immediately.
You can request access, correction, deletion, or portability of your personal data at any time by contacting the bus4d support team. All formal data rights requests are acknowledged within 3 business days.
Financial transaction data for Indonesian bank transfers (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay) is processed through PCI-DSS compliant channels. bus4d does not store full card numbers on its own servers.
Contact the bus4d support team, browse the FAQ for quick answers, or log in to manage your Account privacy settings directly.